CSLB #996218 | (916) 747-5654 | info@amheatingandairconditioning.com
Effective date: November 9, 2026
A&M Heating and Air Conditioning (“A&M,” “we,” “us,” or “our”) explains in this Privacy Policy how information is handled through www.amheatingandairconditioning.com and related service inquiries. It covers information you provide, information generated when you visit the website, and the third-party services described below. A separate notice may apply to a particular feature or to information you submit directly to another company.
Questions and privacy requests can be sent to info@amheatingandairconditioning.com or directed to (916) 747-5654. Our mailing address is 7625 Sunrise Blvd., Suite 208, Citrus Heights, CA 95610.
When you request an appointment, ask for an estimate, or contact us, we receive the information you choose to provide. This includes your name, service or mailing address, phone number, email address when provided, appointment preferences, services requested, and the contents of your inquiry. Service notes can include information you provide about your property, equipment, or HVAC problem.
Visiting the website also generates technical information. Our website infrastructure and enabled third-party services can receive an IP address, browser and device characteristics, page addresses, referring pages, visit times, cookie or similar identifiers, and information about website interactions. Approximate location can be derived from network information. The particular interaction data depends on the features enabled in the relevant service.
Please provide only information needed for your request. Do not enter Social Security numbers, account passwords, payment card details, medical information, or other sensitive information into a general appointment form, message, or chat. A request for HVAC service normally does not require that information.
We receive information directly from you through forms and communications, automatically through website requests and enabled tools, and from someone you authorize to communicate with us about your service. Technical information can also identify the website or campaign that referred you to our site. A provider supporting a requested service may supply information needed to respond to or fulfill that request.
We use relevant information to respond to inquiries, arrange appointments, provide estimates, plan or perform requested HVAC services, and communicate about those services. We also use information to maintain related records, operate and protect the website, troubleshoot errors, understand website use, comply with legal duties, and address disputes or legal claims.
Information needed to respond to a service request is handled for that purpose. Optional advertising, promotional communications, and recording activities are subject to their own applicable notices and choices. A new use that requires additional notice or consent will be addressed before that use begins.
Information is made available to our personnel and to providers that support relevant business functions, such as website hosting, maintenance, communications, and analytics. We disclose information appropriate to the recipient’s role. Applicable agreements and law govern a provider’s permitted handling of information.
We may disclose information when required by law, in response to valid legal process, to protect people or property as permitted by law, to professional advisers, or in connection with a business transaction subject to applicable privacy requirements. We also disclose information when you direct us to do so.
If you follow a financing, review, social-media, or other external link, information you provide directly to that company is governed by its own privacy notice. This policy does not describe every activity that an unrelated platform performs on its own services.
The website uses Google Analytics to measure website visits and interactions. When enabled, Analytics can receive page and referral information, browser and device information, online identifiers, interaction events, and network information used for approximate location. We also use Google Tag Manager to manage website code. The information sent depends on the actual tools and settings enabled.
Our contact page includes Google Maps, and the website uses Google-hosted fonts or code resources. Loading third-party resources can disclose an IP address and technical request information to that provider. Embedded services can communicate with their provider while you are still on our website.
Google explains its practices in its Privacy Policy and its explanation of how Google uses information from sites or apps that use its services. Google also offers an Analytics browser opt-out add-on. These provider controls are additional choices; they do not replace a choice that we are required to provide on our website.
Cookies, browser storage, tags, and similar technologies can support security, site functionality, saved choices, and measurement. You can use your browser settings to restrict or delete cookies. Those settings can affect website functionality and may not prevent every type of third-party request. Available site or feature controls provide additional choices. Where consent is legally required for particular collection, we obtain that consent before the covered activity begins.
Traditional Do Not Track settings and legally recognized opt-out preference signals, such as Global Privacy Control, are different mechanisms. We honor an applicable opt-out preference signal where required by law. You can contact us about available choices and the handling of information associated with your visit. Some provider technologies can collect information over time or across services, depending on their configuration and your choices; the linked provider notices explain their stated practices.
The California Invasion of Privacy Act (CIPA) addresses certain interception, monitoring, and recording of communications. This policy provides information about privacy practices. Reading it, browsing the website, or submitting an appointment request does not by itself grant permission for every form of third-party interception, monitoring, or recording.
Where a website feature involves collection or recording that requires consent, we provide the applicable notice and obtain consent before that activity begins. The relevant notice must explain the provider involved, the information received, the purpose, and any recording or transcription. Permission to respond to an inquiry is separate from permission for optional recording or unrelated promotional communications.
If an optional chat service is offered, its notice explains the provider and any collection or recording that requires consent before activation. You can contact A&M by phone or email instead of using an optional chat feature. Do not include sensitive information in chat messages.
This policy does not authorize telephone recording, automated transcription, session replay, or keystroke recording without any notice and consent required for that activity. A separate, timely notice is necessary where applicable. A later policy acknowledgement does not supply retroactive permission for earlier covered interception or recording.
We use the contact details you provide to respond to your inquiry and communicate about requested services. Providing those details does not automatically enroll you in every marketing program or authorize every kind of automated call or text. Any promotional program must provide the notices, terms, and consent process required for that program.
You can ask us to stop promotional contact by emailing or calling us. When promotional email is offered, use its unsubscribe option. If you separately enroll in a text program, follow its opt-out instructions, including STOP where supported. We honor requests within applicable legal deadlines. Communications needed to address your service request may continue through an appropriate channel as permitted by law.
We retain information for the purposes for which it is handled and for related legal, accounting, service, and security needs. Retention decisions consider the duration of a request or customer relationship, applicable service or warranty obligations, the type and sensitivity of information, configured provider retention settings, and legal recordkeeping or dispute requirements. A legal hold can require information to be preserved longer.
We use reasonable safeguards appropriate to the information we handle and restrict access according to business need. No transmission or storage method can be guaranteed completely secure. Contact us if you believe information has been sent to the wrong recipient or a privacy problem has occurred.
You can contact us to ask about information associated with you, request correction of inaccurate information, or request deletion. Depending on where you live and which laws apply to our business and processing, you may have additional rights to access information, receive it in a portable form, opt out of sale or sharing for cross-context behavioral advertising, limit certain uses of sensitive information, or appeal a request decision.
Where an applicable law provides these rights, we honor them subject to its requirements and permitted exceptions. We do not discriminate for exercising an applicable privacy right. Information needed to meet a legal duty, fulfill an existing obligation, or address a permitted exception may be retained.
Submit requests to info@amheatingandairconditioning.com, call (916) 747-5654, or write to A&M at the address below. We may request limited information needed to verify an access, correction, or deletion request and an authorized agent’s authority. We do not require an account to make a request. Do not email sensitive identity documents unless we provide an appropriate secure process. We respond within the deadlines that apply to the request.
California residents may also contact us regarding disclosures for third parties’ own direct marketing where California Civil Code Section 1798.83 applies. Specific California consumer privacy requirements depend on the applicable law, business coverage, and actual processing. This policy does not waive those rights or replace an additional notice or request method required by law.
The website is directed to adults seeking HVAC services. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information, contact us so we can review and take appropriate action.
External websites and platforms have their own privacy practices. Review their notices when you interact with them. Contact A&M about information or disclosures we control and the relevant provider about information it independently controls. Additional legal protections apply where required by the law governing that processing.
We post revised policies on this page and update the effective date. We provide additional notice of material changes and obtain new consent where required before a new activity begins. A policy change does not retroactively authorize earlier collection, interception, or recording that required consent.
A&M Heating and Air Conditioning
Attention: Privacy
7625 Sunrise Blvd., Suite 208
Citrus Heights, CA 95610
Email: info@amheatingandairconditioning.com
Phone: (916) 747-5654
Contact us if you need this policy or assistance with a privacy request in an accessible alternative format.
A&M Heating and Air Conditioning
7625 Sunrise Blvd, Suite 208, Citrus Heights, CA 95610
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